Growth Reach Digital LLC — Terms of Sale
These Terms of Sale (“Agreement”) govern the purchase of digital marketing and related services by Growth Reach Digital LLC (“GRD,” “we,” “us”) to the client (“Client,” “you”). By completing a purchase on our website or via Stripe, you agree to this Agreement.
1. Services & Scope We provide digital marketing services including SEO, business listings management, authority building, paid advertising management (Google/Meta/TikTok), content creation, strategy, reporting, and consulting. GRD may utilize vetted third-party fulfillment partners to deliver portions of the Services. Services are limited to the scope and duration of the specific package you purchase. Any services outside the Scope require a separate agreement or additional fees.
2. Term & Commitment
- You agree to the full term of the package you purchase (1, 3, 6, or 12 months).
- Full payment is charged upfront at the time of purchase.
- Service delivery begins on the go-live date after onboarding and initial setup and continues for the full purchased term from that date.
- Delays caused by the Client (including lack of access, delayed approvals, or incomplete information) do not delay billing, extend the service term, or constitute grounds for refunds or cancellation.
- In the event of delays caused solely by Growth Reach Digital, the service period may be reasonably extended to ensure delivery of the full service term.
- Should there be a gap in service after the purchased term (prior to renewing or starting a new package), a one-time setup fee of $299 may apply to certain services.
3. Pause of Services
- Any request to pause services must be approved in writing by Growth Reach Digital and is subject to fulfillment constraints.
- Approved pauses do not extend or reduce the purchased term.
4. Fees, Billing & Payment
- The price shown at checkout is the total amount due for the full purchased term and is charged in full upfront.
- Payments are processed via secure payment methods (card or ACH) through Stripe.
- Advertising spend is not included in our management fees and is paid directly to the platforms (e.g., Google/Meta/TikTok).
- All quoted fees are exclusive of applicable taxes (if any). Taxes, if required, will be calculated and added at checkout.
5. Cancellations & Refunds All fees are non-refundable. We do not offer refunds or credits, even if service has not yet begun, due to immediate setup costs, resource allocation, and third-party fulfillment commitments.
6. Payment Disputes and Chargebacks You agree to contact GRD first to resolve any billing concerns before initiating a chargeback or dispute with your bank or payment provider. If a chargeback is filed for services properly delivered or where work has begun, GRD reserves the right to suspend or terminate services and pursue recovery of the full amount owed, including chargeback fees and administrative costs.
7. Service Territory Our digital marketing services are offered primarily to businesses in the United States. We may, at our discretion, accept international clients. All agreements are governed exclusively by the laws of the State of Texas, United States.
8. Ad Spend Management Thresholds Growth Reach Digital’s management fees cover ad spend up to the threshold specified in the package you purchase (e.g., $2,500/month). If actual ad spend exceeds this level, we will notify you. Our management fees may then be adjusted. You will have the option to accept the adjusted fee or reduce ad spend back to the original threshold.
9. No Guarantee of Results Digital marketing outcomes depend on numerous external factors. GRD does not guarantee specific rankings, traffic levels, lead volume, or revenue. The Client acknowledges that all digital marketing initiatives including SEO and paid advertising require time, testing, and iteration.
10. Client Responsibilities You agree to:
- Provide timely access to necessary platforms (website, analytics, ad accounts, CRM, etc.).
- Supply accurate business information and approvals when requested (typically 5–7 business days).
- Maintain ownership of all advertising accounts (e.g., Google Ads and Meta Business Manager).
Delays in Client responses may impact timelines and results. GRD is not responsible for delays in performance or results caused by lack of access, delayed approvals, or incomplete information provided by the Client. We are not responsible for third-party platform issues such as account suspensions, policy violations, or restrictions imposed by third-party platforms.
11. Confidentiality Both parties agree to keep confidential any non-public business, financial, or technical information shared during the engagement.
12. Intellectual Property Upon full payment, you are granted a non-exclusive, transferable license to use the final deliverables for your business. We retain ownership of our methodologies, templates, tools, and systems. Certain elements (including stock images, icons, third-party assets, or licensed media) are provided under third-party licenses only. These are not owned by the Client and may have usage restrictions.
13. Creative Work and Revisions Marketing services often involve creative and strategic decisions that are inherently subjective. Disagreement with creative direction, aesthetic preferences, or marketing strategy does not constitute a failure of service. Depending on the package, GRD may provide a reasonable number of revisions. The exact number and scope of revisions will vary by service and will be communicated during the project. Additional revisions may incur extra fees.
14. Portfolio Rights Unless otherwise agreed in writing, GRD may showcase completed work in its portfolio, website, case studies, and marketing materials. This may include project descriptions, screenshots, anonymized performance metrics, and general results (without disclosing confidential information).
15. Acceptable Use You agree not to use our services for:
- Illegal activities or fraudulent practices
- Deceptive or misleading advertising
- Spam, unsolicited communications, or copyright infringement
- Any activity that violates platform policies (Google, Meta, TikTok, etc.)
GRD reserves the right to refuse or immediately terminate services if a violation occurs. Termination or refusal of services due to a violation of this Acceptable Use policy does not entitle you to any refund or credit.
16. Third-Party Platforms & Dependencies Services rely on third-party platforms. GRD is not responsible for changes, suspensions, outages, or policy updates by these platforms.
17. Limitation of Liability GRD’s total liability is limited to the total service fees paid by you in the preceding 30 days (excluding ad spend). We are not liable for indirect, incidental, or consequential damages, including lost profits.
18. Indemnification You agree to indemnify GRD from any claims, damages, or liabilities arising from your content, materials, or violations of laws/platform policies.
19. Governing Law This Agreement shall be governed by the laws of the State of Texas, without regard to conflict of law principles.
20. Dispute Resolution Any disputes shall first be addressed in good faith. If unresolved, disputes will be settled through binding arbitration in Texas.
21. Class Action Waiver Any disputes must be brought on an individual basis only. You agree not to participate in any class action, collective action, or representative proceeding against GRD.
22. Modifications GRD may update these Terms of Sale from time to time. The version in effect at the time of your purchase will govern that purchase. Updated versions will apply to all new purchases.
23. Force Majeure Neither party shall be liable for delays or failure to perform due to events beyond their reasonable control (e.g., pandemics, natural disasters, platform outages, government restrictions).
24. Severability If any provision of this Agreement is held invalid, the remainder shall continue in full force and effect.
25. Entire Agreement This purchase and these Terms of Sale constitute the entire agreement between the parties and supersede all prior understandings.